mostbet Privacy Policy
This document gives a full account of how your personal information is collected, stored and used — from registration on the mostbet platform through every transaction.
This Privacy Policy ("Policy") applies to all users of the mostbet platform. When you create an account on mostbet, use the platform, or use any of our services, you are considered to have agreed to the terms of this Policy.
mostbet believes that protecting users' personal information is a core responsibility. We therefore ensure the security of your data through both technical and administrative measures. Reading this Policy alongside our Terms and Conditions will give you a complete understanding of the overall service framework.
If you have any questions about anything described in this document, or need any clarification, please contact our support team. We provide support in both Bengali and English, seven days a week, twenty-four hours a day.
What types of information we collect
The mostbet platform collects certain types of personal and technical information in order to operate smoothly and provide you with the best service. The categories of this information are detailed below:
1.1 Registration and identity information
We collect the information you provide when creating an account. This includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Username and password (stored in encrypted form)
1.2 Financial and transaction information
Financial information is required to process deposits and withdrawals. mostbet uses the mobile banking methods common in Bangladesh — bKash, Nagad, Rocket and Upay. Records of these transactions are stored securely in our system. Full card numbers or complete bank account details are not stored on our servers.
1.3 Device and technical information
When you use the mostbet platform, certain technical information is collected automatically:
- IP address and geographic location (at country level)
- Browser type and version
- Device model and operating system
- Session duration and page visit patterns
- Cookie and local storage data
1.4 Gaming activity information
Your play history, betting patterns, win/loss records and bonus usage are stored for security and service improvement purposes.
How collected information is used
mostbet uses user information only for specific and legitimate purposes. Information is not used for any purpose beyond those described below:
2.1 Account management and identity verification
Confirming each user's identity and keeping accounts secure is our priority. This information is used for OTP verification, detecting suspicious logins and account recovery.
2.2 Financial transaction processing
Transaction-related information is used to process deposit and withdrawal requests correctly and to prevent fraud.
2.3 Ensuring responsible gaming
We analyse users' gaming patterns and, where necessary, provide advice and support on responsible gaming. If harmful behaviour patterns are identified, we may take precautionary action automatically.
2.4 Service improvement and personalisation
Information is used for analytical purposes to recommend games based on your preferences, offer relevant bonuses and improve the platform experience.
2.5 Communication and support
Contact information is used to communicate with you on service-related matters, resolve technical issues and provide live chat support.
Important: mostbet never sells or shares your personal information with marketing agencies or third parties — information may only be shared with specific partners in the particular circumstances stated in this Policy.
Sharing information with third parties
mostbet shares information with third parties only in limited circumstances and only to the extent necessary. These third parties are described below:
3.1 Payment processors
Relevant transaction information is passed to the mobile banking and bank transfer services that handle Bangladesh operations — bKash, Nagad, Rocket, Upay and the associated banks. This information is used solely for the purpose of completing transactions.
3.2 Technology and security partners
Specific technology service providers may be given limited access to information for fraud detection, cybersecurity and the technical operation of the platform. They are required to follow their own policies consistent with ours.
3.3 Legal obligations
If we receive a legal order from a competent authority under the laws and regulations of Bangladesh, we are required to provide the relevant information. Where possible, we will try to inform you in advance of any such disclosure.
3.4 Business transfers
In the event of a merger, acquisition or asset transfer, user data may be transferred to the new operating entity. Data protection under this Privacy Policy will continue to apply in such cases.
Cookie and tracking technology
Cookies and similar technologies are used to ensure the correct functioning of the mostbet platform and to improve the user experience.
4.1 Essential cookies
These cookies are essential for the basic functioning of the site — such as maintaining your login session, saving language preferences and security verification. Disabling them will prevent the site from working properly.
4.2 Functional cookies
These cookies are used to remember your personal preferences — such as your preferred game category and display settings.
4.3 Analytics cookies
Anonymous data is collected to analyse platform usage and improve services. No specific individual can be identified from this information.
4.4 Cookie controls
You can delete cookies or block new ones in your browser settings. However, disabling essential cookies will mean some features of the site will not be available.
Data retention period and security measures
5.1 Data retention period
All data is retained while your account is active. Even after an account is closed, certain data may be kept for a limited period for legal obligations, dispute resolution or fraud prevention purposes. Unnecessary data is regularly deleted securely.
5.2 Technical security
mostbet applies industry-standard technical measures to protect data:
- All data transmission secured through SSL/TLS encryption
- Passwords stored using strong hashing algorithms
- Regular security audits and vulnerability testing
- Limited staff access — only authorised staff can access specific data
- Automatic alerts for suspicious login attempts
5.3 Security breaches
If a data security breach occurs for any reason, affected users will be notified as quickly as possible. Guidance on the necessary protective steps will also be provided.
Remember: Your role in keeping your account secure matters. Use a strong password, do not share your login details with anyone, and report anything suspicious to us immediately.
Your rights regarding your data
Every account holder on mostbet has the following rights regarding their personal information:
6.1 Right to access
You have the right to know what information we hold about you. If you send a request to our support team, the information will be provided within the set timeframe.
6.2 Right to correction
If any information stored in your account is incorrect or outdated, you may request a correction. Some information can be edited directly from your profile settings.
6.3 Right to deletion
Where there is no legal obligation to retain data, you may request that certain information be deleted after your account is closed. However, information needed for fraud prevention or dispute resolution may be retained.
6.4 Right to object to processing
For marketing communications, you may withdraw your consent at any time. This can be done through your account settings or via the support team.
6.5 How to exercise your rights
To exercise any of the above rights, contact our support team by live chat or email. Your request will normally be responded to within 30 working days.
Protection of minors' data
mostbet is a platform strictly for adults (21+). We do not knowingly collect any information from minors, and they are not permitted to create accounts. Age is verified at the time of registration and is also confirmed during the identity verification process.
If a minor has somehow created an account, that account will be closed as soon as we become aware of it, and all associated data will be deleted.
Changes and updates to the Privacy Policy
mostbet reserves the right to update this Privacy Policy when necessary. You will be notified in advance of any significant changes via your registered email or through the platform.
If you continue to use the platform after a revised Policy takes effect, you will be considered to have agreed to the updated Policy. For this reason, we recommend reviewing this page regularly.
If you would like a copy of a previous version of the Policy, please contact the support team. We retain previous versions and can provide them on request.
Privacy-related contact
If you have any questions, complaints or requests regarding this Privacy Policy, please contact the mostbet support team. Our support service is available seven days a week, twenty-four hours a day. You will find answers to common data protection questions on our FAQ page.
Live Chat
For immediate assistance, use the live chat on the platform — support is available in both Bengali and English.
For written requests, email us at: [email protected]