General FAQ
mostbet Deposits and Withdrawals and Security — Detailed FAQ
This page answers the questions Bangladeshi players ask most when using mostbet — covering deposits and withdrawals, device issues, and account security. Payment methods including bKash, Nagad and Rocket, withdrawal timeframes, and account protection tips are all explained here in plain language.
Want to jump ahead? Go directly to a topic below:
01
Deposits
To deposit money on mostbet from Bangladesh, you can use bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can send from major banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. The minimum deposit is only ৳100. After mostbet login, go to the Cashier section and choose your preferred method.
Log in to your account and go to the Cashier section. Select bKash as the payment method and enter the amount — minimum ৳100. Send money from your bKash app to the mostbet bKash number shown on screen. Copy the transaction ID and enter it in the confirmation form. Your balance is usually updated within a few minutes.
Yes, Nagad is a supported payment method on mostbet. Just like bKash, select Nagad from the Cashier and send money to the designated number. The minimum deposit is ৳100. You can send via the Nagad app or USSD (*167#) — either way works. Once you submit the transaction ID after sending, your balance updates quickly.
First, wait a few minutes and refresh the page. If the money still has not arrived, get the confirmation message of the successful transaction from your bKash or Nagad transaction statement. Then contact mostbet live chat support with the transaction ID and amount — they will resolve the issue promptly.
Yes. mostbet offers a 100% bonus on your first deposit, up to ৳8,000. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, giving you a balance of ৳2,000 — and to withdraw the bonus, you must wager it 10 times, meaning ৳10,000 in bets. See the full bonus terms and conditions in the Promotions section of your account.
The deposit process for Rocket or Upay on mostbet is the same — select the method from the Cashier and send to the number shown. You can start from a minimum of ৳100. There is no information about any separate fee or additional charge for deposits — the full amount you send should be added to your account.
02
How to Withdraw
On mostbet, withdrawals are generally processed within 10 to 45 minutes. For bKash, Nagad or Rocket, the money usually reaches your mobile wallet within that time. Bank transfers may take a little longer. The minimum withdrawal amount is ৳500.
Yes. mostbet's payment system is active 24 hours a day. You can submit withdrawal requests at night, on public holidays or on weekends, and the same 10–45 minute processing time applies. For large amounts or certain bank transfers, banking hours may add a small delay.
Yes, this is mandatory. Under mostbet's rules, withdrawals must go to the bKash, Nagad, Rocket, Upay or bank account registered in your own name. Withdrawing to someone else's wallet is not allowed. This is required to prevent money laundering and to keep your funds secure.
A pending status means the request is being processed. If the status has not changed after 45 minutes, contact live chat support with your transaction ID. Sometimes a withdrawal is held because account verification is incomplete — in that case, submit the required documents in your profile as soon as possible.
No, bonus money cannot be withdrawn directly. You must meet the wagering requirement — that is, you must wager the bonus amount 10 times. For example: if you receive a ৳1,000 bonus, you can withdraw winnings from it after placing ৳10,000 in bets. Read the full bonus terms on the Terms and Conditions page.
The minimum withdrawal amount on mostbet is ৳500. Accumulate small winnings until you reach ৳500, then withdraw. For information on the maximum limit, it is best to check the Cashier section of your account or contact the support team, as limits may vary by VIP level. mostbet VIP members generally enjoy higher withdrawal limits.
03
Device and Technical Issues
mostbet's game server saves the state just before the connection was lost. Once your connection returns, you can go back to the same game. A slot spin that was in progress is completed on the server even without internet, and the result is recorded. In a live casino game, you will be able to see the result of the active round once you reconnect. It is best to refresh the page rather than closing it.
On Android, open mostbet in Chrome, tap the three dots (menu) in the top right corner and select "Add to Home Screen". On iPhone, tap the Share icon in Safari and select "Add to Home Screen". This creates a shortcut that works like an app, so you will not need to type the URL in the browser each time.
Yes. The mostbet website is fully responsive on mobile. When you open the site in Chrome or Firefox, all sections — slots, live casino, sports betting — work well. However, using the Android APK or iOS app gives a smoother experience. Learn more about the mostbet App.
Clear your browser cache and cookies — in Chrome, go to Settings > Privacy > Clear Browsing Data. Then reload the page. Test both Wi-Fi and mobile data. If the problem persists, update your browser or try a different one. For live games, a 4G connection or better is recommended.
Yes, you can access mostbet from any device using one account. Whether you use a browser on a computer, a browser on mobile, or the app, your balance and betting history will all stay in sync. However, it is safer to keep only one active session across devices at a time.
04
Security and Privacy
Always check the browser's address bar — the real mostbet site has the correct URL and active SSL (https://), and you will see a padlock icon. Do not click on unfamiliar links received by email or message. Fake sites often create URLs with slight spelling changes (for example, using "rn" in place of "m"). Access the site only from your bookmarks or a trusted source.
Use a password of at least 12 characters that includes uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters (@, #, ! etc.). Avoid your date of birth, name or "123456". Do not use your mostbet password on any other site. A password manager makes it easy to keep track of passwords.
Yes. mostbet uses SSL encryption — all data travelling between your browser and the server is encrypted, so third parties cannot read it. Payment information is kept separately secured. Visit the Privacy Policy page for details on how data is stored and used.
Change your password immediately. Then go to the login history or session management section of your account and close all sessions from unfamiliar devices or locations. Contact mostbet's 24/7 live chat support right away — they can temporarily lock the account and investigate. Also change the password for the email address linked to your account.
Never. Do not give your OTP (one-time password), bKash PIN, Nagad PIN or bank password to anyone — not even mostbet support. The real mostbet or bKash/Nagad will never ask for this information over the phone or in a chat. If anyone asks, it is a fraud attempt — stop the conversation immediately.
Logging in and especially making payments on a public or shared Wi-Fi network can be risky. Use your own mobile data whenever possible. If you must use public Wi-Fi, finish what you need to do quickly after logging in and then log out of your session. Keep password saving turned off in your browser.
Have more questions? The Support Team is always available
If you do not find the answer to your question on this FAQ page, or if you need direct help with a specific issue, mostbet's support team is ready to assist in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
Click the chat icon at the bottom right of any page on the site. Type your question in Bengali — you will usually get a reply within a few minutes. You can ask about deposits, withdrawals, games or anything related to your account.
Email Support
For complex matters, you can write in detail and send an email. Email is convenient for account issues, document submission or dispute resolution. You will find the support email address on the About Us page of the site.
Please note — all casino and betting activity on mostbet is for users aged 21 and above. Read the Responsible Gaming page to learn about playing responsibly.